Behind every good care experience is a carer who feels confident, supported, and equipped with the right knowledge. Families often assume that carers automatically know what to do—but the truth is, without clear information, even the most dedicated worker can struggle.
Education in care isn’t just about formal qualifications. It’s about understanding the person at the centre of care: their medical needs, daily routines, personal preferences, likes, dislikes, and the little details that make life comfortable and dignified.
When carers are educated with this knowledge, they are empowered to provide care that is not just safe, but also personalised and respectful.
The risks of poor communication and training
Without the right information, care can quickly become inconsistent. Families may find that important details get lost when staff change. Carers may feel unsure, anxious, or unsupported. And the person receiving care may experience unnecessary stress or even risk to their health.
Examples include:
- Missed medications due to unclear instructions.
- Behavioural triggers overlooked because no one documented them.
- Daily routines disrupted when staff rotate.
- Families needing to repeat the same information over and over.
These aren’t small problems—they can erode trust, cause frustration, and impact wellbeing.
Education through shared knowledge
This is where technology like My Day My Way makes a real difference. The app creates a living “education tool” for every care team by storing and sharing the information that matters most.
Families can record:
- Medical information (allergies, medications, diagnoses).
- Daily routines (mealtimes, sleep schedules, therapy sessions).
- Likes and dislikes (favourite foods, activities, sensory preferences).
- Behaviour triggers and calming strategies.
- Communication styles (non-verbal cues, preferred methods).
Instead of being hidden in folders or scattered across conversations, this knowledge is stored in one secure, accessible place. Every carer, family member, and professional has the same information, updated in real time.
This means that education doesn’t just happen once during training—it’s ongoing, practical, and personalised.
Supporting carers and reducing burnout
Carers who feel confident are more likely to stay in their role, provide quality care, and build positive relationships with families. Unfortunately, high staff turnover is a challenge across both disability and aged care sectors, and lack of support is one of the main reasons workers leave.
By educating carers through shared knowledge, My Day My Way helps:
- Reduce the stress of “not knowing.”
- Give carers confidence in supporting individual needs.
- Provide continuity of care, even when staff rotate.
- Improve workforce retention by making carers feel valued and equipped.
When carers feel competent, they deliver better care—and they’re more likely to stay.
A tool for health professionals too
Education in care doesn’t stop with carers. Doctors, therapists, and allied health professionals often need accurate, up-to-date information to make decisions. With My Day My Way, they can see clear records of routines, behaviour changes, and medication logs—helping them provide better, more informed care.
This is a powerful way to bring families, carers, and professionals together in one educational ecosystem.
My personal “why”
As an educator for over 25 years and a parent of a daughter with complex disabilities, I’ve seen firsthand the difference education makes in care. When carers are well-informed, everyone benefits: the family feels reassured, the carer feels confident, and the person at the centre of care receives truly personalised support.
That belief inspired me to create My Day My Way—a simple, innovative way to share knowledge and ensure carers have the tools they need to succeed.
Final word
Education in care isn’t about textbooks or formal classrooms. It’s about making sure carers know what matters most to the people they support.
With My Day My Way, education happens every day—through shared knowledge, real-time updates, and a team approach that puts the person at the centre of care.
