When it comes to care—whether in disability services, aged care, or health—communication is everything. It’s how families feel reassured, how carers understand daily routines, and how health professionals make safe, informed decisions.
But too often, communication is fragmented. Updates are scribbled in notebooks, passed on in rushed handovers, or buried in endless phone calls and text messages. The person at the centre of care is sometimes left out of the loop altogether.
This lack of consistency creates stress for families, pressure for carers, and risks for the person receiving care.
The National Disability Insurance Scheme (NDIS) has transformed the way Australians with disability receive support—but even with this progress, communication gaps remain one of the biggest challenges.
The NDIS: empowering participants, families, and carers
The NDIS is built on the principle of inclusion. It gives participants greater choice and control over their supports, and it aims to create a system where people with disability can live their lives their way.
But true inclusion isn’t just about funding—it’s about connection. Families want to feel confident that their loved one’s supports are consistent. Carers need access to clear instructions. Health professionals rely on accurate updates to deliver safe care.
Without inclusive communication, even the best-funded plan can fall short.
Why inclusive communication matters
Inclusive communication means that everyone in the care circle has access to the same information, in a way that’s clear, secure, and respectful. It’s not just about sharing medical details—it’s about ensuring the person receiving care is understood as an individual.
Consider these everyday scenarios:
- A support worker arrives but doesn’t know the participant’s preferred communication method. Frustration builds.
- A new carer misses an important dietary requirement because it wasn’t passed on. The participant’s safety is at risk.
- A family member feels left out of updates and worries unnecessarily.
Each of these examples shows how communication—when it breaks down—can undermine trust, dignity, and wellbeing.
How My Day My Way supports inclusive communication
This is exactly the challenge My Day My Way was created to solve. The app provides one secure, central platform where families, carers, and health professionals can share the details that matter most.
Key ways the app supports inclusion:
- Shared profiles: Capture likes, dislikes, routines, and triggers so carers always know how best to support the individual.
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- Medication logs: Keep track of important health information without confusion or missed doses.
- Celebration posts: Share wins, progress, and happy moments so families feel connected—not just informed.
- Real-time updates: Everyone in the care team, from parents to allied health staff, sees the same information at the same time.
By creating a living record of what matters most, My Day My Way ensures consistency and inclusion—even when staff rotate or circumstances change.
Beyond the NDIS: aged care and health settings
While the app is designed with NDIS participants and their families in mind, the principles of inclusive communication apply everywhere. In aged care, families often feel left in the dark about daily routines or medical changes. In hospital or rehab settings, rotating staff may not always have access to personal details that make care more respectful and person-centred.
My Day My Way works across these settings by making sure the person at the centre of care doesn’t lose their voice. Their needs, preferences, and routines remain visible to everyone who supports them.
Benefits for everyone in the care circle
- For families: Peace of mind and reassurance that their loved one’s needs are being met.
- For carers: Confidence and clarity about what to do and how to provide support.
- For health professionals: Access to accurate, consistent information for better decision-making.
- For participants: Inclusion, dignity, and personalised care—because their voice is at the centre of the app.
My personal “why”
As a parent of a daughter with complex disabilities, I’ve lived the anxiety of not knowing what’s happening in her care. I’ve also seen how much difference it makes when carers are well-informed, consistent, and respectful of her individuality.
That’s why I built My Day My Way—to take the guesswork out of care and replace it with clarity, connection, and inclusion.
Final word
The NDIS is about more than funding—it’s about people living their best lives with dignity and choice. But that vision can only be achieved if communication is inclusive, consistent, and transparent.
My Day My Way is more than an app—it’s a tool for connection, education, and empowerment. It helps families feel confident, carers feel supported, and participants feel truly included.
👇 Download My Day My Way today.
