Frequently Asked Questions

We are often asked how My Day My Way works and who it’s designed for — so we’ve put together answers to our most frequently asked questions below.

What is My Day My Way?

My Day My Way is a secure Communication in Care app designed for people with disability, families, carers, and support providers. It brings daily updates, important information, and care notes into one shared place — reducing confusion and improving continuity of care.

How does My Day My Way work?

Simply create a secure profile for the participant. Invite approved family members, carers, and health professionals. Upload Behaviour Support Plans, Medical Emergency Plans and Personal Care plans. Share updates, notes, tasks, and key information in real time. Everything is stored securely on AWS (Australia), so everyone stays informed — without endless phone calls or scattered messages.

Who is it best suited for?

My Day My Way is ideal for people with disability who are receiving supports, families wanting clear and consistent communication, SIL providers, support coordinators, care teams, health professionals and services looking to improve transparency and reduce admin load.

What does it cost?

We offer flexible plans for individuals and providers, with options to scale as your needs grow. Pricing is transparent, with no hidden fees. My Day My Way is designed to support NDIS-funded services by maintaining safety and improving communication between participants, families, and care teams. Visit the App Store for individual pricing plans - Basic or Premium are available. If you’re a provider and would like to discuss organisation-wide pricing, please get in touch.

What kind of support do I get?

You’re not on your own. Support includes:Onboarding guidance to help you get set up Email and message support Ongoing improvements shaped by real user feedbackWe’re building this with the sector, not just for it.

How do I get started?

Download on the App Store
Getting started is easy, download My Day My Way on the App Store. If you have a question that’s not covered here, please contact us via the website — we’re always happy to help.

Is My Day My Way available on Android?

No, we’re not on Android yet. Our plan is to work on an Android version in 2026, once we have the funds to create and support another platform.

Can I export the information from My Day My Way?

Yes. The Admin (Account owner) who holds consent for managing the participant's information can export data through CMS. Export formats currently available are CSV, JSON, and PDF. This protects the participants privacy and reduces administration time for NDIS providers.

Smarter Communication in Care

Track meds, log tasks, and stay connected - all in one app. Download now to get started.