What the NDIS Commission Reform Means for the Disability Sector
The NDIS Quality and Safeguards Commission is progressing significant reforms to strengthen safeguards, accountability, and quality across the disability sector. A key reform is the mandatory registration of Supported Independent Living (SIL) providers, as outlined in the Commission’s Mandatory Registration Reform Hub.
While this reform is primarily directed at service providers, it also has important implications for the platform providers and digital systems that support service delivery in SIL environments.
Why mandatory registration is being introduced
The Commission has identified that some of the highest-risk supports are currently delivered by unregistered providers. Mandatory registration aims to:
Strengthen safeguards for people with disability
Improve regulatory oversight of high-risk supports
Increase transparency and accountability
Ensure nationally consistent quality and safety standards
Supported Independent Living has been identified as a priority area due to the complexity of supports, shared living environments, and the vulnerability of many participants receiving these services.
What this means for SIL providers
Under the reform, SIL providers will be required to be registered with the NDIS Commission and demonstrate compliance with the NDIS Practice Standards. This includes evidence of:
Governance and operational oversight
Incident management and risk systems
Record-keeping and documentation
Clear communication practices
Protection of participant rights, privacy, and dignity
Importantly, how information is captured, stored, and shared within SIL services becomes a critical part of demonstrating compliance.
Where digital platforms fit in
Digital platforms used in SIL settings increasingly support core service functions, including:
Daily communication across rotating staff teams
Progress notes and activity records
Medication and routine tracking
Incident reporting
Information sharing with families and professionals
As these systems form part of how supports are delivered and evidenced, the Commission has signalled a clear expectation that systems relied upon by registered providers must align with the same quality and safeguarding principles.
While platform providers are not support providers in the traditional sense, platforms that underpin service delivery must demonstrate that they support:
Secure handling of sensitive participant information
Appropriate privacy and data protection measures
Role-based access and accountability
Accurate, auditable records
Systems that reduce, rather than introduce, risk
In this context, mandatory registration is not only about who delivers supports — but how those supports are governed and documented.
Mandatory registration and platform accountability
The reform reflects a broader shift across the sector:
Digital tools used in disability services are no longer peripheral.
Where a platform is embedded in daily care, it becomes part of the provider’s compliance environment. Providers remain accountable for the tools they choose, and platforms must be capable of supporting registered-provider obligations.
This creates an increased expectation that platform providers operate with strong governance, security, and transparency — aligned with the intent of the NDIS Practice Standards.
Our approach at My Day My Way
At My Day My Way – Communication in Care, participant safety, privacy, and accountability have always been central to our design.
In recognition of the NDIS Commission reforms and the growing expectations placed on digital systems, My Day My Way commenced the NDIS registration process in November 2025.
This decision reflects our commitment to:
Supporting providers operating in a mandatory-registration environment
Aligning with the intent of the NDIS Practice Standards
Providing secure, role-based communication systems
Supporting audit-ready documentation and transparency
We believe that platforms supporting SIL services should meet the same standards of integrity and responsibility as the services they support.
Looking ahead
Mandatory registration of SIL providers represents a significant reform for the disability sector. It strengthens safeguards, improves accountability, and reinforces the importance of quality systems in high-risk support environments.
For providers, this is a time to review not only policies and procedures — but also the digital platforms relied upon to deliver and evidence care.
At My Day My Way, our focus remains clear:
Communication in Care — designed to support quality, compliance, and trust.
